Privacy Policy – ARGANFOREST

This Privacy Policy describes how ArganForest (“we,” “us,” or “our”) collects, uses, and discloses your personal and commercial information when you interact with our B2B services, website, and forms (such as “Request a Quote”). We are committed to protecting the privacy of our commercial partners.

1. Information We Collect

**Commercial Contact Data:** When you submit a Quote Request or contact us, we collect information necessary to conduct business, including your full name, company name, business email address, phone/WhatsApp number, shipping destination, business type, and product interest/quantity details.

**Technical Data:** We automatically collect standard information about your device and website usage, such as IP address, browser type, and interaction data, primarily through Google Analytics for general traffic analysis.

2. How We Use Your Information

**To Provide Services:** To process your requests, generate custom quotes (Pro Forma Invoices), and fulfill orders (manufacturing, packaging, and logistics).
**For Communication:** To respond to your inquiries, provide order updates, and share necessary commercial documents (COA, export papers).
**Legal & Compliance:** To comply with EU import/export regulations, customs requirements, and to prevent fraudulent activity.
**To Improve:** To analyze market trends and improve our product offerings and website functionality.

3. Sharing and Disclosure of Data

We only share your commercial data with third parties strictly for the purpose of fulfilling your order or meeting legal requirements:

**Logistics Partners:** Freight forwarders and shipping companies to arrange delivery to your specified destination (FOB, CIF, DAP).
**Regulatory Bodies:** Customs authorities and certification bodies (e.g., EcoCert, USDA) as required for international trade compliance.

We do not sell, rent, or trade your personally identifiable commercial information to marketing companies.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Commercial records are retained for the duration required by European tax and trade laws (typically 5 to 10 years).

5. Your Rights (EU/GDPR)

As a commercial contact within the EU or working with an EU-managed company, you have the right to access, rectify, erase, or restrict the processing of your commercial data. To exercise these rights, please contact us using the details below.

6. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer:

Email: privacy@arganforest.com

Address: Rua do Pinheiro 82, 4050-483 Porto, Portugal (EU Office)